Information Technology Infrastructure Library
Information Technology Infrastructure Library ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organisations' growing dependency on IT and embodies best practices for IT Service Management.
The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.
ITSM Center Slovenia and A.D EuroComputer Systems-ECS, with pleasure informs you that these year we are continuing with organization on original ITIL training courses from ITSM Center portfolio on the territory of the Republic of Macedonia.
ITIL Refresh
ITIL Version 2 (V2) has undergone a major refresh which is Version 3 (V3). Version 3 represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.
ITIL: Overview and Benefits
ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:
* reduced costs
* standards and guidance
* improved productivity
* improved use of skills and experience
* improved IT services through the use of proven best practice
processes
* improved customer satisfaction through a more professional
approach to service delivery
* improved delivery of third party services through the specification
of ITIL or ISO 20000 as the standard for service delivery
in services procurements.
ITIL Users
ITIL has been adopted by hundreds of organisations worldwide. These include:
* Hewlett Packard
* Microsoft
* IBM
* Barclays Bank
* HSBC
* Guinness
* Procter & Gamble
* British Airways.