Business Technology Optimisation

OPERATIONS - Improve efficiency by integrating configuration data and applying automation comprehensively across operations.


Business Service Management monitors business services from the end-user, application, or infrastructure perspective.
HP BSM helps identify potential service problems before they can cause business impacts.


Business Service Automation automates update execution and compliance across all elements of a business service including clients, networks, servers, storage, and processes. Our ability to not only manage change as a process, but to also integrate change release execution with the change process itself enables IT to test the impact of changes before committing them.


IT Service Management ensures service integrity by orchestrating the entire service lifecycle from planning (using PPM assets which are integrated with the Service Manager 7 offering) to production including services transition, and incident/ problem / and change management.

These essential elements are supported by a federated CMDB for data integration and improved insight and run-book automation to automate tasks within and across IT silos.

In the highly complex and constantly changing production environment, HP’s BTO system provides workflow or process automation capabilities within all three IT domains by the Operations Orchestration offering, tying together the business service management, IT service management and business service automation initiatives.