Business Technology Optimisation

ECS provides HP BTO SW products, solutions and services as means of helping IT teams to effectively manage their IT infrastructure and environment while automating the end-to-end workflow of IT.

HP BTO is the most comprehensive IT management software portfolio for automation of critical IT functions across strategy, applications, and operations, enabling delivery of predictable business outcomes.

The HP BTO Software & Solutions approach to IT Service Management (ITSM) addresses concerns about staff efficiency, risk mitigation and cost optimization. At the same time, it drives business alignment and value by applying three key principles:

Maximize IT value delivered to the business - HP ITSM solutions proactively monitor service levels, consolidate communication & demonstrate value across the ITIL v3 service lifecycle.

Automate IT services, processes and tasks - IT automation is the key to cutting costs and increasing effectiveness. HP ITSM solutions help standardize and automate best practices to increase staff efficiency, reduce spending and remediate problems. They also enable you to integrate end-to-end service delivery and implement self-service catalog and knowledge management.

Mitigate risk by centralizing and enforcing processes - IT risk is business risk. HP ITSM solutions reduce risk by helping IT automate change control to minimize service disruptions and improve compliance. These solutions also isolate problem sources and address them according to business priorities.